cityhall report

Frequently Asked Questions

CUSTOMER FAQ:

How do I set up utility service?
Where can I pay my bill?
When is my utility bill due?
Am I responsible for unauthorized usage?
I own several properties; can I set up a master account?
How do I end / terminate service?
How do I set up garbage service?
How do I get a permit for Cleco Only?
What is the Annual DHH fee for?

How do I set up utility service?
In order to set up an account with the City of Covington, you will need to come to City Hall, 317 N. Jefferson Ave., and fill out a utility permit. You must also provide proof of ownership or a signed lease agreement along with your picture identification (i.e., drivers license, or military or state issued ID) for residences.  Businesses needing to acquire service, please also provide a copy of your occupational license in addition to proof of ownership or signed lease and ID.  All IDs must be valid and non-expired. In addition, you will be required to pay a deposit and a connection fee of $15.00.

Where can I pay my bill?
You can pay your bill four different ways:

By mail:
Send check or money orders to :
Utility Billing Department
P.O. Box 4057
Covington, LA 70434

Online:
Click on pay your bill online and fill out the appropriate information to submit a payment. Please note:  Payment is not posted the date it is processed. Online credit card payments require 24 to 48 hours to post to your account and include a service fee.

Automatic bank draft:
Automatic monthly bank drafts are an easy and convenient way to pay your utility bill. It saves you time and money - no checks to write, no stamps to buy!

  • To enroll, complete and sign the bank draft authorization form and bring it in to City Hall, or mail the form along with a voided check to the address shown. This authorizes the City of Covington to debit your bank account for the amount of your monthly bill.
  • To permanently cancel monthly bank drafts, please fill out the termination form and mail it to the address shown, or bring it to City Hall, 317 N. Jefferson Ave.

In person:
City Hall is located at 317 N. Jefferson Ave. Our office is open from 8:30 a.m. to 4:30 p.m. Monday through Friday. We accept checks, money orders, debit and credit cards, and cash payments. 

*There is also a payment drop box located by the City Hall entrance for after hours use. Payments left in the drop box will not be posted until the next business day. PLEASE DO NOT DROP CASH IN THE DROP BOX.

When is my utility bill due?
Your bill is due the second Tuesday of every month and is late the next day. Late fees of 10% per month are applied beginning on the first late day.

If you do not pay your bill in full by the due date the late fee is added and a notice of disconnection is mailed to inform you of a disconnect date. Payment in full must be POSTED to your account, including late fees, before 3 p.m. the day before the disconnect date in order to avoid disconnection.

Once service is scheduled for disconnection:

  • $20.00 disconnect fee will be applied to your account.
  • Payments must be made at City Hall, 317 N. Jefferson Ave., between 8:30 a.m. and 4:30 p.m.
  • You will be required to pay the full balance of your account including current charges to date by cash, money order or a credit card only. Personal checks will not be accepted.

Am I responsible for unauthorized usage?
Yes. The customer of record will be responsible for any usage that is detected through the meter, whether theft has occurred or not.

I own several properties; can I set up a master account?
Yes. In order to set up a "master account," you must fill out a utility permit for each property to keep on file in our office. You will be required to provide proof of ownership and your picture identification (i.e., drivers license, military or state ID). Once a master account is set up, you will not need to come to City Hall each time a tenant moves. Simply send us an email, and we can handle the rest.

How do I end / terminate service?
Only the customer of record or the owner of record can request to close the account. In order to terminate service, an end of service request form must be filled out completely and submitted to the Utility Department. You may close your account by mail, fax or in person at City Hall. If you decide to close your account by mail or fax, please include a copy of your picture identification (i.e., drivers license, military or state ID). In addition, be prepared to supply us with a forwarding address to receive your final bill and/or any refunds due from deposits.

How do I set up garbage service?
The City of Covington currently has a collection contract with IESI Coastal Waste. Once your utility account is set up, you are automatically billed for garbage services on your monthly utility bill. You must, however, call IESI to have a garbage and recycling bin delivered to your address. They can be reached at (985) 781-3171.  IESI pickup services...(read more)

How do I get a permit for Cleco only? According to my lease, I am responsible for  the electricity, and my landlord is responsible for the water and garbage fees.                                                                                                   
In order to get a permit for Cleco, you will need to come to City Hall, 317 N. Jefferson Ave., and fill out a utility permit. You will be required to provide a copy of your signed lease agreement and your picture identification (i.e., drivers license, military or state ID).

What is the Annual DHH fee for?
This one-time annual fee is a pass through collection for the Louisiana Department of Health and Hospitals (DHH) in accordance with the Safe Drinking Water Act (SDWA) passed by the legislature on April 19, 2000 (bill 125).  These funds are dedicated to pay for all inspections, tests, or procedures on public water supplies to comply with the federal Safe Drinking Water Act.  The City of Covington collects the annual fee on behalf of the state and transfers the collected funds to DHH each year.