Utility Billing

Office Hours:
Monday - Friday
8:30 am to 4:30 pm

For after hours water emergencies, please call (985) 892-1811

Sara Warren
Utility Billing Specialist
(985) 892-1811 ext. 220
[email protected]

Michelle Plauche
Utility Billing Director
(985) 898-4730
[email protected]

City Hall:
317 N. Jefferson Ave.
Covington, LA 70433
Phone: (985) 892-1811
Fax: (985) 898-4723
[email protected]

The Utility Billing Department is responsible for ensuring that the residents and businesses in the City of Covington receive the best possible utility billing service. Whether you are establishing a new account, modifying an existing account or just inquiring about services, the Utility Billing Department can assist you.

Our Mission

Our Mission is to provide Covington residents and businesses with accurate water and wastewater billing information through a knowledgeable and friendly service staff.

Night Drop

If you would like to drop off your payment after hours, please use the night drop box located at the entrance to City Hall, 317 N. Jefferson Ave. These payments are picked up every weekday morning before 8 a.m.

Forms & FAQ

Frequently Asked Questions
How do I set up utility service?How do I end / terminate service?
Where can I pay my bill?How do I set up garbage service?
When is my utility bill due?How do I get a permit for Cleco Only?
Am I responsible for unauthorized usage?What is the Quarterly DHH fee for?
I own several properties; can I set up a master account?

How do I set up utility service?

In order to set up an account with the City of Covington, you will need to come to City Hall, 317 N. Jefferson Ave., and fill out a utility permit. You must also provide proof of ownership or a signed lease agreement along with your picture identification (i.e., drivers license, or military or state issued ID) for residences.  Businesses needing to acquire service, please also provide a copy of your occupational license in addition to proof of ownership or signed lease and ID.  All IDs must be valid and non-expired. In addition, you will be required to pay a deposit and a connection fee of $15.00.

Where can I pay my bill?

You can pay your bill four different ways:

By mail

Send check or money orders to :
Utility Billing Department
P.O. Box 4057
Covington, LA 70434

Online

Click on pay your bill online and fill out the appropriate information to submit a payment. Please note:  Payment is not posted the date it is processed. Online credit card payments require 24 to 48 hours to post to your account and include a service fee.

Automatic Bank Draft

Automatic monthly bank drafts are an easy and convenient way to pay your utility bill. It saves you time and money - no checks to write, no stamps to buy!

    • To enroll, complete and sign the bank draft authorization form and bring it in to City Hall, or mail the form along with a voided check to the address shown. This authorizes the City of Covington to debit your bank account for the amount of your monthly bill.
    • To permanently cancel monthly bank drafts, please fill out the termination form and mail it to the address shown, or bring it to City Hall, 317 N. Jefferson Ave.
In Person

City Hall is located at 317 N. Jefferson Ave. Our office is open from 8:30 a.m. to 4:30 p.m. Monday through Friday. We accept checks, money orders, debit and credit cards, and cash payments.

*There is also a payment drop box located by the City Hall entrance for after hours use. Payments left in the drop box will not be posted until the next business day. PLEASE DO NOT DROP CASH IN THE DROP BOX.

When is my utility bill due?

Your bill is due the second Tuesday of every month and is late the next day. Late fees of 10% per month are applied beginning on the first late day.

If you do not pay your bill in full by the due date the late fee is added and a notice of disconnection is mailed to inform you of a disconnect date. Payment in full must be POSTED to your account, including late fees, before 3 p.m. the day before the disconnect date in order to avoid disconnection.

Once service is scheduled for disconnection

  • A $20.00 disconnect fee will be applied to your account.
  • Payments must be made at City Hall, 317 N. Jefferson Ave., between 8:30 a.m. and 4:30 p.m.
  • You will be required to pay the full balance of your account including current charges to date by cash, money order or a credit card only. Personal checks will not be accepted.

Am I responsible for unauthorized usage?

Yes. The customer of record will be responsible for any usage that is detected through the meter, whether theft has occurred or not.

I own several properties; can I set up a master account?

Yes. In order to set up a "master account," you must fill out a utility permit for each property to keep on file in our office. You will be required to provide proof of ownership and your picture identification (i.e., drivers license, military or state ID). Once a master account is set up, you will not need to come to City Hall each time a tenant moves. Simply send us an email, and we can handle the rest.

How do I end / terminate service?

Only the customer of record or the owner of record can request to close the account. In order to terminate service, an end of service request form must be filled out completely and submitted to the Utility Department. You may close your account by mail, fax or in person at City Hall. If you decide to close your account by mail or fax, please include a copy of your picture identification (i.e., drivers license, military or state ID). In addition, be prepared to supply us with a forwarding address to receive your final bill and/or any refunds due from deposits.

How do I set up garbage service?

The City of Covington currently has a collection contract with Coastal Waste.  Once your utility account is set up, you are automatically billed for garbage services on your monthly utility bill.

How do I get a permit for Cleco only? According to my lease, I am responsible for  the electricity, and my landlord is responsible for the water and garbage fees.

In order to get a permit for Cleco, you will need to come to City Hall, 317 N. Jefferson Ave., and fill out a utility permit. You will be required to provide a copy of your signed lease agreement and your picture identification (i.e., drivers license, military or state ID).

What is the Quarterly DHH fee for?

The $3.00 quarterly fee is a pass through collection for the Louisiana Department of Health and Hospitals (DHH) in accordance with the Safe Drinking Water Act (SDWA) passed by the legislature on April 19, 2000 (bill 125).  These funds are dedicated to pay for all inspections, tests, or procedures on public water supplies to comply with the federal Safe Drinking Water Act.  The City of Covington collects the fee on behalf of the state and transfers the collected funds to DHH each quarter.

Other Helpful Information

Other Service Providers

The following is a list of other service providers in the Covington area:

Electric Service

CLECO(1-800) 622-6537, 832 E. Boston St., Covington.

Gas Service

ATMOS(1-800) 395-8675

CenterPoint Energy: (1-800) 477-0177

If your residence is not located within the Covington City limits, you may want to contact water service providers located outside the city limits:

Water District #2: (985) 892-8445
Water District #3: (985) 892-9599
Lee Road Water: (985) 893-1580
Tammany Utilities West: (985) 276-6400

High Water Bill? Leaks?

HIGH WATER BILL?

Water leaks in your home may be the cause of a high water bill.  A dripping faucet or leaking toilet can cost more money than a plumbing bill.

A leak this size          =Loss per month

 

Hint:  To check for a leak in your toilet, put a small amount of food coloring in your toilet tank.  If you see the color in the bowl, your toilet is leaking.

If you think your meter reading is not accurate, you may have a re-read once each year for free.  Additional re-reads cost $15.00.

Tampering with a Meter

DID YOU KNOW?

Tampering with or stealing services from a municipal utility is  unlawful and such utilities are  protected by municipal ordinance (section 1-8, 98-4) and State law (R.S. 14:67.6).  Said violation is subject to a fine of up to $500.00 or imprisonment of not more than 60 days, or both.  Additionally, should tampering include any destruction of city property, additional criminal charges may be filed.

DO NOT TOUCH YOUR METER

If tampering occurs, a tampering fee of $150.00 will be added to your account.

Attention Online Bill Pay Customers

Please note:  Payment is NOT posted the date it is processed.   Online credit card payments require 24 to 48 hours to POST to your account.

The link below will direct you to a secondary website to process your online payment.  The City of Covington does not profit from or receive any portion of the fee involved with processing this payment.

You will be required to input your customer number and password.  If you have not already set up your account online, your temporary password can be found on your current bill (upper right corner in red).  You will be prompted to change your password during the initial set up process of your account.

Online bill pay offers the following features:

24/7 account access
View and print current and past bills
Securely store credit card information
Schedule payments
Customers can access the on-line bill payment services from this website by
clicking here Pay Your Water Bill

If you have any questions or need assistance, please do not hesitate to contact a friendly Customer Service Representative at (985) 892-1811.