Police Security Details
Covington Police Department Off-Duty Services
We are excited to announce that beginning August 31, 2026, the Covington Police Department will begin using the PowerDetails platform to manage off-duty details.
What is changing?
Off-duty details will now be managed through PowerDetails. The Covington Police Department will continue to coordinate scheduling and coverage, while the PowerDetails team will manage invoicing and billing.
For questions regarding scheduling or coverage, please contact the Covington Police Department at:
📞Phone: (985) 892-8500, ext. 656
📩Email: cpddetails@covla.com
For questions or assistance with invoices, billing or the PowerDetails portal, please contact the PowerDetails team at:
📞Phone: 985-205-1436
📩Email: pd-offduty@neogov.net
You will continue to receive excellent off-duty services from the Officers at the Covington Police Department as you always have.
Why the change?
This change is designed to provide a more streamlined experience for employers requesting off-duty services. The Covington Police Department will continue to manage scheduling and coverage, while PowerDetails will manage invoicing and billing and provide support to help you navigate the platform.
What do I need to do?
You will need to set up a PowerDetails Employer Account.
The Covington Police Department will be sending registration links to the employer email address on file starting 08/15/2026. Please follow the instructions in the registration email to set up your account.
If you have not received a registration link by 08/31/2026, you may request an Employer Account by emailing pd-offduty@neogov.net with the subject line: New Employer Account - Covington Police Department
Please include the following information in your email:
- Name of the individual, business, or organization responsible for the account
- Email address where invoices should be sent
- Your full name, email address, telephone number, and position with the organization
Once your account is established, you will be able to access the PowerDetails portal.
What can I do with a PowerDetails Employer Account?
Your account provides you with 24-hour access to:
- Request off-duty services
- Pay invoices online
- Review the status of scheduled jobs
Are my requests for an off-duty officer guaranteed?
No. Coverage is not guaranteed.
Off-duty employment is voluntary. Officers sign up to cover details as their schedules allow. You can check for coverage updates by accessing your PowerDetails account and clicking on the Jobs tab at the top. Click on the Job Calendar to review requested and approved jobs.
Is there a minimum advanced notice required to request off-duty services?
There is no minimum advanced notice, however we do ask that you request services at least 5 days ahead of when you need them. That way your request has the best chance of being filled. Please keep in mind that the more time your job request is on the calendar, the more likely it will be filled.
What are the rates for Off-Duty Services?
- $40/hour Non-Traffic Control
- $55/hour Traffic Control
- $60/hour DOTD Traffic Control
PLEASE NOTE:
- Holiday Rates
Time and a Half: Officers who work details on the following holidays will be paid time and a half of the detail rate: Martin Luther King Jr. Day, President's Day, Lundi Gras, Good Friday, Easter, Memorial Day, Independence Day (July 4), Labor Day, Columbus Day, Veterans Day, the day before Thanksgiving, the day after Thanksgiving, and Juneteenth.
Double Time: Officers who work details on the following holidays will be paid double the detail rate by the entity: New Year's Eve, New Year's Day, Mardi Gras Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
How do I pay invoices?
Pay invoices electronically using your preferred credit card or ACH via the link in the invoice email you receive.
Are there fees charged in addition to the hourly rate for Deputies?
Yes. Effective 09/01/2026, the following fees will be charged on all invoices.
- 00% ACH Payments
- 99% Credit Card Payments
- 75% PowerDetails Fee
What if I need to cancel a job?
To cancel a job, call Officer Candace Masters at (985) 892-8500, ext. 656, or email cpddetails@covla.com. You will receive an email confirming the cancellation.
If the job is canceled upon the officer's arrival, a 4-hour minimum per scheduled officer will be charged.
Who do I contact if I have a concern or compliment?
For assistance with off duty job scheduling/ management or personnel management, please contact Officer Candace Masters at (985) 892-8500, ext. 656, or email cpddetails@covla.com.
For assistance with invoicing/ payments, please contact PowerDetails at (985) 205-1436, or email pd-offduty@neogov.net.
